Please read these Terms & Conditions carefully before using the juan360 platform. By accessing or using any part of our services, you agree to be bound by these terms in full.
By accessing, registering on, or using the juan360 platform available at juan360.app (the "Platform"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
These Terms apply to all users of the juan360 Platform, including visitors, registered players, and any other persons who access or use the Platform in any capacity. Your continued use of the Platform following any modification to these Terms constitutes your acceptance of the revised Terms.
If you are accessing the Platform on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms, and your acceptance of these Terms will be treated as acceptance by that party.
Access to and use of the juan360 Platform is strictly restricted to individuals who are 21 years of age or older. This age restriction is mandated by Philippine law and the regulatory framework governing online gaming in the Philippines. By registering an account or using the Platform, you represent and warrant that you are at least 21 years old.
juan360 reserves the right to request proof of age at any time. If we have reasonable grounds to believe that a user is under 21 years of age, we will immediately suspend the account pending age verification. Any winnings accrued by an underage player will be forfeited, and deposits will be returned to the original payment method after deducting any applicable processing fees.
The juan360 Platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction. juan360 makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.
Each individual may maintain only one (1) registered account on the juan360 Platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the immediate suspension or permanent closure of all associated accounts, along with the forfeiture of any balances therein.
To access the full features of the juan360 Platform, you must complete the registration process and create an account. During registration, you are required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and mobile number.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify juan360 immediately upon becoming aware of any unauthorized use of your account or any other breach of security. juan360 shall not be liable for any loss or damage arising from your failure to comply with this security obligation.
You must not share your account credentials with any third party. juan360 will never ask for your password via email, SMS, or social media. Any communication purporting to be from juan360 that requests your password should be treated as fraudulent and reported to our support team immediately.
juan360 is required to verify the identity of all registered players in accordance with applicable anti-money laundering (AML) regulations and PAGCOR compliance requirements. You may be required to submit government-issued identification documents, proof of address, and proof of payment method ownership. Failure to complete KYC verification may result in restrictions on your account, including the suspension of withdrawal privileges.
juan360 accepts deposits and processes withdrawals via the following payment methods: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Metrobank. All transactions are conducted in Philippine Peso (₱ PHP). juan360 reserves the right to add, modify, or remove accepted payment methods at any time without prior notice.
The minimum deposit amount is ₱100. Deposits made via GCash and PayMaya are processed instantly. Bank transfer deposits may take up to one (1) banking day to reflect in your juan360 account balance.
Withdrawal requests are processed subject to the completion of KYC verification and the satisfaction of any applicable wagering requirements. GCash and PayMaya withdrawals are typically processed within fifteen (15) minutes. Bank transfers to BPI, BDO, and Metrobank are typically processed within five (5) to thirty (30) minutes during standard banking hours, though processing times may vary.
All deposits and withdrawals are subject to juan360's AML monitoring procedures. Withdrawals must be made to the same payment method used for the corresponding deposit. juan360 reserves the right to request additional documentation to verify the source of funds for any transaction. Suspicious transactions will be reported to the appropriate authorities in accordance with Philippine AML laws.
juan360 offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum deposit thresholds, game restrictions, and expiry periods, which are published on the relevant promotion page at the time of the offer.
Unless otherwise stated in the specific promotion terms, bonus funds must be wagered a minimum number of times before they can be converted to withdrawable cash. The applicable wagering multiplier will be clearly stated in the promotion's terms. Failure to meet wagering requirements within the specified timeframe will result in the forfeiture of the bonus and any winnings derived therefrom.
juan360 reserves the right to withhold, cancel, or reclaim any bonus or promotional benefit if we have reasonable grounds to believe that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using low-risk betting strategies to circumvent wagering requirements, or colluding with other players to exploit promotional offers. Accounts found to be engaged in bonus abuse may be permanently suspended.
juan360 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Changes to ongoing promotions will be communicated to affected players via the Platform or by email.
All games available on the juan360 Platform that utilize Random Number Generator (RNG) technology are certified by independent testing laboratories to ensure fairness and randomness. Return to Player (RTP) percentages for all slot games are published on the respective game information pages.
Live dealer games are conducted by professional dealers in real time. The outcome of live casino games is determined by physical game elements (cards, roulette wheels, dice) and is not subject to RNG manipulation. juan360 is not responsible for technical issues on the part of the live game provider that may affect game outcomes.
In the event of a technical malfunction, system error, or game interruption, juan360 reserves the right to void affected game rounds and return the corresponding wager amounts to the players' accounts. Malfunction voids all pays and plays. juan360's decision in such matters is final.
If you believe a game outcome is incorrect, you must notify juan360 customer support within seventy-two (72) hours of the disputed event. juan360 will investigate the matter and provide a resolution within a reasonable timeframe. The Platform's game logs constitute the definitive record of all game outcomes.
The following conduct is strictly prohibited on the juan360 Platform. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to law enforcement authorities where applicable:
All content on the juan360 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the exclusive property of juan360 or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without the prior written consent of juan360.
juan360 is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.
By using the Platform, you consent to the collection and processing of your personal data as described in our Privacy Policy. You have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory retention requirements. To exercise your data rights, please contact our support team.
juan360 is committed to promoting responsible gaming and preventing problem gambling. We provide all registered players with access to the following responsible gaming tools directly within their account settings:
If you believe you or someone you know may have a gambling problem, we strongly encourage you to visit our Responsible Gaming page for resources and support. Remember: gaming should always be a form of entertainment, never a means of generating income or resolving financial difficulties. You must be 21 or older to use juan360.
To the maximum extent permitted by applicable Philippine law, juan360, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising out of or in connection with your use of or inability to use the Platform.
The juan360 Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. juan360 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
In no event shall juan360's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Platform exceed the total amount deposited by you into your juan360 account in the thirty (30) days immediately preceding the event giving rise to the claim.
juan360 reserves the right to suspend or permanently close your account at any time, with or without notice, if we determine in our sole discretion that you have violated these Terms, engaged in fraudulent or illegal activity, or if required to do so by applicable law or regulatory authority. Upon termination for cause, any balance in your account may be forfeited.
You may close your juan360 account at any time by contacting our customer support team. Upon closure, any remaining balance (after deduction of applicable fees and satisfaction of any outstanding wagering requirements) will be returned to your registered payment method. Account closure requests are processed within five (5) business days.
Upon termination of your account for any reason, all licenses and rights granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 7, 8, 11, and 13.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof shall first be submitted to juan360's internal dispute resolution process.
If a dispute cannot be resolved through our internal process within thirty (30) days, the parties agree to submit the dispute to the exclusive jurisdiction of the competent courts of the Philippines. You agree to waive any right to a jury trial and to participate in any class action lawsuit or class-wide arbitration against juan360.
juan360 reserves the right to amend, modify, or update these Terms at any time. When we make material changes, we will notify registered players via email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory authority.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may close your account in accordance with Section 12.2.
We encourage you to review these Terms periodically to stay informed of any updates. The "Effective Date" at the top of this page indicates when these Terms were last revised.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the juan360 support team. Our customer support is available 24 hours a day, 7 days a week.
Email: [email protected]
Live Chat: Available directly on the Platform via the chat icon on any page.
For formal legal notices, please address correspondence to the juan360 Legal Department via email at the address above, clearly marked "Legal Notice" in the subject line.
All RNG games on juan360 are independently certified for fairness. RTPs are published transparently so you always know the odds before you play.
Every deposit and withdrawal on juan360 is protected by 256-bit SSL encryption. Your financial data is never stored in plain text on our servers.
juan360 processes GCash withdrawals in an average of 15 minutes. Your winnings reach your e-wallet quickly — no unnecessary delays.
Real Filipino support agents are available around the clock via live chat. Get help in English or Tagalog, any time of day or night.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are all available in your account settings — free, instant, and effective.
juan360 publishes plain-English bonus terms with no hidden conditions. Wagering requirements, expiry dates, and eligible games are always clearly stated.
Now that you've reviewed our Terms & Conditions, you're all set. Join thousands of Filipino players enjoying fair games, fast GCash payouts, and 24/7 local support at juan360.
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