juan360 Frequently Asked Questions

You must be at least 21 years old to register and play at juan360. This is a strict requirement under Philippine law and PAGCOR regulations. We verify age during registration and again during KYC document submission. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

No. juan360 strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team.

KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your juan360 account, go to Account Settings, and upload a clear photo or scan of a valid Philippine government-issued ID — such as your PhilSys National ID, passport, driver's license, SSS ID, or UMID. We also accept a selfie holding your ID for additional verification. Most KYC reviews are completed within 24 hours on business days.

On the juan360 login page, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes. Check your spam or junk folder if it does not arrive in your inbox. The reset link is valid for 30 minutes. If you continue to have trouble, contact our 24/7 support team via live chat.

Yes — juan360 is open to players from all over the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, Iloilo, Cagayan de Oro, and beyond. As long as you are a Philippine resident aged 21 or older and have a valid Philippine mobile number and payment method, you are welcome to join juan360.

juan360 supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

GCash is the most popular option among Filipino players due to its speed and convenience.

The minimum deposit at juan360 is ₱100 for most payment methods. GCash and PayMaya deposits are typically credited to your account within seconds. Bank transfer deposits may take up to one business day depending on your bank's processing times.

GCash deposits at juan360 are processed in real time and typically reflect in your gaming balance within 30 seconds to 2 minutes. If your deposit has not appeared after 10 minutes, please contact our support team with your GCash transaction reference number and we will resolve it promptly.

juan360 does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. The amount credited to your juan360 account will be the net amount received after any provider fees.

To withdraw, log in to your juan360 account and go to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash is recommended for fastest processing), enter the amount, and confirm. Make sure your KYC verification is complete before requesting your first withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times at juan360 are:

• GCash / PayMaya: Within 24 hours (most processed within a few hours)
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3 business days

Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount at juan360 is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification for security purposes. We process withdrawals as quickly as possible so you can enjoy your winnings without unnecessary delays.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and your payment account name, or a high volume of withdrawal requests during peak periods. If your withdrawal has been pending for more than 24 hours, contact our support team with your transaction ID and we will investigate immediately.

juan360 offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn — always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a certain number of times before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.

Yes, you can forfeit an active bonus through your Account Settings under the Bonuses section. Note that forfeiting a bonus will also remove any bonus-derived winnings from your balance. Only your real-money balance will remain. If you are unsure whether to keep or forfeit a bonus, contact our support team for guidance before making a decision.

juan360 offers a wide selection of games for every type of Filipino player, including:

• Slots: Hundreds of titles including Dragon Hatch, 1001 Nights, and more
• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers
• Bingo: Online bingo rooms with multiple speed options
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Table Games: Classic casino games including poker variants and sic bo

New games are added regularly — check the juan360 Casino page for the latest additions.

Yes — juan360 is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit juan360.app on your phone's browser and log in to access the full game library. For the best experience, use a stable Wi-Fi or LTE connection.

All games at juan360 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are internationally recognized studios whose RNG systems are independently audited. Live casino games use real physical equipment (cards, roulette wheels) operated by professional dealers, streamed in real time — so what you see is exactly what happens.

juan360 uses industry-standard SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers. Your financial information is never stored in plain text. We also employ two-factor authentication (2FA), fraud detection systems, and regular security audits to keep your account safe. For full details, see our Privacy Policy.

To enable 2FA, go to Account Settings > Security and select "Enable Two-Factor Authentication." You can use an authenticator app (such as Google Authenticator) or receive a one-time code via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to add an extra layer of protection to your juan360 account.

If you suspect your juan360 account has been accessed without your permission, change your password immediately and contact our 24/7 support team. We can temporarily lock your account while we investigate. Never share your password or OTP with anyone — juan360 staff will never ask for your password. Also review your linked payment accounts for any unauthorized transactions.

juan360 provides a full suite of free responsible gaming tools, including deposit limits, loss limits, session time limits, reality check reminders, cool-off periods (24 hours to 30 days), and self-exclusion (6 months to indefinite). All tools are accessible through your Account Settings at any time. For a full explanation of each tool, visit our Responsible Gaming page.

To self-exclude, log in to your account, go to Account Settings > Responsible Gaming > Self-Exclusion, and choose your exclusion period (minimum 6 months). Once confirmed, your account will be suspended within 24 hours and you will be removed from all marketing communications. Self-exclusion cannot be reversed during the chosen period. You can also request self-exclusion by contacting our support team directly.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support programs for Filipino players. You can also reach out to mental health professionals or counseling services in your area. juan360's support team can also connect you with appropriate resources — just reach out via live chat anytime, day or night.