Privacy Policy

1. Who We Are

juan360 is an online gaming platform operating at juan360.app, offering casino games, live dealer tables, slots, bingo, and sports betting services to eligible players in the Philippines. For the purposes of the Philippine Data Privacy Act of 2012, juan360 acts as the Personal Information Controller (PIC) with respect to the personal data of its registered users and website visitors.

We are committed to handling your personal information with the highest standards of transparency, integrity, and security. This Privacy Policy applies to all personal data collected through the juan360 website, mobile platform, customer support channels, and any other touchpoints through which you interact with us.

2. Personal Data We Collect

juan360 collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Residential address (including barangay, city/municipality, province);
• Email address and mobile number;
• Government-issued identification numbers (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number) for KYC verification.

2.2 Financial Information

• GCash or PayMaya mobile wallet numbers;
• Bank account details for BPI, BDO, or Metrobank transactions (account name and number only — we do not store full card numbers or online banking credentials);
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps.

2.3 Gaming Activity Data

• Game session logs, including games played, wager amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.4 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Cookie identifiers and session tokens;
• Platform access logs and timestamps.

2.5 Communications Data

• Records of your communications with our customer support team via live chat or email;
• Survey responses and feedback submissions.

3. How We Collect Your Data

juan360 collects personal data through the following means:

4. Why We Use Your Personal Data

juan360 processes your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the juan360 platform;
• Age verification: To confirm that you are 21 years of age or older, as required by Philippine gaming regulations;
• Payment processing: To facilitate deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• KYC and AML compliance: To fulfill our obligations under Philippine anti-money laundering laws and PAGCOR compliance requirements;
• Game delivery and platform operation: To provide you with access to our games, track your gaming activity, and maintain accurate account balances;
• Bonus and promotion administration: To determine your eligibility for promotions and to track wagering requirement fulfillment;
• Responsible gaming: To monitor gaming patterns, enforce self-imposed limits, and identify players who may need support;
• Customer support: To respond to your inquiries, resolve disputes, and improve our service quality;
• Security and fraud prevention: To detect and prevent unauthorized access, fraudulent transactions, and abuse of the platform;
• Legal compliance: To comply with applicable Philippine laws, regulatory requirements, and court orders;
• Service improvement: To analyze platform usage patterns and improve the juan360 user experience.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, juan360 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and the Data Privacy Act itself;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

juan360 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

6.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, and customer support platform operators. All such providers are bound by data processing agreements that require them to handle your data in accordance with this policy and applicable Philippine law.

6.2 Regulatory and Law Enforcement Authorities

juan360 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of juan360's assets, your personal data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Platform prior to any such transfer and will ensure the receiving entity is bound by privacy obligations no less protective than those in this policy.

6.4 With Your Consent

We may share your personal data with third parties for purposes not described in this policy where you have provided your explicit prior consent. You may withdraw such consent at any time by contacting our Data Protection Officer.

7. Cookies & Tracking Technologies

juan360 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are as follows:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the juan360 Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate securely.

8. Data Retention

juan360 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Gaming activity logs: Retained for three (3) years from the date of the gaming session;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

juan360 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the juan360 Platform;
• Encryption at rest for all sensitive personal and financial data stored on our servers;
• Multi-factor authentication (MFA) for all administrative access to systems containing personal data;
• Role-based access controls ensuring that only authorized personnel can access personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• 24/7 security monitoring with automated alerts for suspicious access patterns;
• Data breach response procedures in accordance with NPC notification requirements under the Data Privacy Act.

While we take all reasonable precautions to protect your data, no internet transmission or electronic storage system is 100% secure. If you suspect that your juan360 account has been compromised, please contact our support team immediately.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan360:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

11. Children's Privacy

The juan360 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposits to the original payment method. If you believe a minor has registered on the juan360 Platform, please notify us immediately via our support channels.

12. Cross-Border Data Transfers

Some of juan360's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, juan360 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection. By using the juan360 Platform, you consent to such cross-border transfers subject to these safeguards.

13. Updates to This Privacy Policy

juan360 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players via email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Effective Date" at the top of this page indicates when this policy was last revised. We encourage you to review this Privacy Policy periodically. Your continued use of the juan360 Platform after the effective date of any revision constitutes your acceptance of the updated policy.

For historical versions of this Privacy Policy, please contact our Data Protection Officer.

14. Contact & Data Protection Officer

juan360 has appointed a Data Protection Officer (DPO) in accordance with Section 21 of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:

Data Protection Officer — juan360
Email: [email protected]
General Support: [email protected]

We aim to respond to all privacy-related inquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.